The story begins with ROJO KEY

The story begins with a customer leaving a message on fxtul.com

At that time I felt that this was not right, Suzuki should not have this kind of situation.

Let me explain here, ROJO key is only needed for one engine, and it is only encountered when using EUROV, but many models do not need it. For example, SUZUKI does not have it.

And I also replied to the customer that Suzuki does not need to use Rojo key, you need to select Suzuki for diagnosis

A new black screen problem appeared

When I thought the customer's problem had been solved, the customer reported that the machine flashed and then went black, and he thought the motherboard was burned.

Accidents in communication

Customers are becoming less and less patient with recording videos and my inquiries, and my enthusiasm is also waning.

When I asked the customer for his order information and planned to reschedule the shipment to him, the customer told me that this was a Christmas gift from his daughter.

For a moment, I felt that our products not only brought joy to the motorcycle owners,or repair technician, but also brought more. Then we calmed down, and in the video provided by the customer, I found the real reason.

The underlying cause

The client's software files are gone, so no program can run after startup.

The problem was solved after instructing the customer to re-download the update.

Happy ending 

There are many troubles in life that make us unhappy and make us lose patience with people and things. But there are also many people and things that bring us happiness and warmth.
FXTUL will continue to provide good products and services to pass on happiness to everyone!